RapidXen - Frequently Asked Questions

FAQ

This page has a list of questions we frequently receive.

What is your SLA?

We strive to have the most reliable service in the VPS industry. However, should downtime occur, our SLA is this:

If the outage is less than 1 hour, no service credit is given;
If the outage is over 1 hour, a day's service credit is given;
If the outage is over 1 day, the service credit doubles per day of downtime.

So in a nutshell, if you are down for 2 days, you will have 4 days of service credit.

We feel that this is the best SLA policy in the industry.

Will you offer me a trial?

Maybe. It depends on what mood we're in at the moment. You can contact sales and ask for one, and you might get one depending on what your needs are.

What distributions do you offer?

Anything that runs on Xen 3.2.

Is _______________ allowed?

Most likely yes. A few things are not allowed, read our Acceptable Use Policy. In short: as long as it's legal, it's probably allowed.

What hardware does RapidXen use?

RapidXen uses quality Supermicro servers.

Can I upgrade my service later?

Yes. Just open a trouble ticket.

Do you provide backups?

Backups are your responsibility, unless you have a management subscription.

Can I get a different OS installed?

Yes, just open a trouble ticket. If the OS requires manual work though, it may take a few days before your request can be handled.

Can I get a control panel?

Yes. We offer DirectAdmin for $20/month + $15 setup.

How do I cancel my account?

Cancelling your account is quite simple. Since you pay in advance for service, just don't pay fo the next month of service, and your account will be closed.

Can I get additional IPs?

Yes. All VPSes include a static IP. If you need additional IPs, open a support ticket and explain why it is needed. Additional IPs are $1/month.

What forms of payment are accepted?

We use PayPal and Google Checkout.

Through PayPal and Google Checkout, you can pay with a VISA, MasterCard, American Express or Discover card, or alternatively an e-check.

Other forms of payment can be arranged, just open a trouble ticket.

Can I run an IRC server on my VPS?

Yes.

What can I do with a virtual server?

Anything you can do with a dedicated server. See Why RapidXen? for a more detailed explanation.

How many VPS share a host?

On average, 20 VPSes are on a host. This is much better than most VPS providers which load up to 100 VPS on a machine.

I can't use modprobe to set up modules on my VPS :(

Some of the images we use do not presently include modules for our typical kernel. This is a bug. But, the modules can be downloaded here for 32-bit and 64-bit kernels. You can use uname -a to find out what type of kernel you are using.